Return Policy and RMA Request Page
All returns require an RMA number. Please request an RMA number using the form below. We do not issue RMA numbers via telephone. THANK YOU!
Basin Archery Shop accepts return requests for (7) days after delivery. Buyer is responsible for all return shipping costs, unless a mistake in the order has been made by Basin Archery Shop. Defective products are returnable for 10 days without restocking fees. We reserve the right to charge a 15% restocking fee up to a maximum of $10 per item for Returns. Shipping costs are non-refundable. Customers must request a return merchandise authorization (RMA) thru our website to receive instructions for returning the package. A RMA number will be issued with instructions for returning the package within four business days. Please note that RMA numbers will not be issued via telephone. All returns without a RMA number or sent COD will be refused. All packaging materials and parts must be included for a refund. We reserve the right to refuse returns with missing parts.
Exchanges will be charged a $8.75 fee for return shipping. Exchanges are not subject to the restocking fee, just the return shipping fee.
Products damaged by the customer during installation may be given a partial refund or refused altogether. Claims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within 10 days
Errors in your order must be reported within ten days.
Errors made by Basin Archery Shop will be taken care of at no additional expense to you. Errors are infrequent, but do happen. We will do everything we can to make your experience with us a positive one.
Errors made by the customer, as in ordering the wrong size, will be subject to our Return or Exchange policy. Custom Arrows are not returnable.
To apply for an RMA number email us at customersupport@basinarcheryshop.com with your name, address, phone number, and reason for the return. Thanks.
Returns are available only if request is made within 10 days of purchase!
